Terms

These terms cover your use of clume.co.uk and the marketing services we agree to provide. Please read them with our privacy policy and cookie policy.

Clume is the trading name of Clume Ltd, a company registered in Scotland (company number SC903242), with its registered office at 19 Dundas Road, North Berwick, EH39 4EQ. You can reach us at hello@clume.co.uk.

1. Who we work with

Our services are for businesses. By engaging us you confirm that you are acting for a business and have authority to agree these terms on its behalf.

2. Prices and quotes on this site

• Prices on this site are monthly fees for our services, starting from £480 per month. Where you choose more than one service from the same group (paid search, paid social and conversion rate optimisation; or SEO and AEO/GEO), the first is full price and each additional one is 10% off, as the pricing calculator shows. Measurement, attribution and analytics set-up is included free with every plan.
• The calculator and “Lock-in my quote” give you an indicative quote. They are not an offer capable of acceptance online, and nothing is bought or paid for through this site. We confirm scope and price with you on your kick-off call and in writing before any work starts.
• Ad spend is not included in our fees. You decide your advertising budget and pay the advertising platforms directly.
• VAT is added to our fees where applicable.

3. How an engagement starts

Every engagement starts with a free kick-off call, so we can both make sure we are a good fit before money changes hands. If we go ahead, we confirm in writing (a proposal or order confirmation, which email can cover) the services, monthly fees, start date and anything else specific to your account. That written agreement and these terms form our contract. If they conflict, the written agreement wins.

4. What we do

• We provide the services in your written agreement with reasonable care and skill, led from end to end by one senior expert. If your expert is unavailable for an extended period, we will tell you and arrange an equally senior replacement.
• We report on progress remotely, and you can schedule meetings on your own cadence.
• How we use AI: we use AI tools to help deliver the work faster. Your expert directs the work and reviews what we deliver, and we only use AI services under terms that keep your confidential information confidential.

5. What we need from you

• Access to the accounts we need (such as advertising, analytics, website and CRM accounts), which our onboarding guide explains how to grant, plus timely feedback, approvals and information.
• That everything you give us is accurate and that you have the right for us to use it, including images, copy, trade marks and customer data.
• That your products, services, offers and claims, and your website, comply with the law and with the advertising platforms’ policies. We may decline to run advertising we reasonably believe is unlawful or breaches a platform’s rules.

6. Fees and payment

You pay the monthly fees in your written agreement. We invoice monthly, and payment terms are set out in your agreement. If an invoice is unpaid when due, we may pause work after giving you notice. We may charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998. We will give you at least 30 days’ written notice of any change to our fees for your account.

7. Term and notice

There is no minimum term. Our agreement runs month to month until either of us ends it by giving 30 days’ written notice (email is fine). You pay for the services provided up to the end of the notice period. Either of us may end the agreement immediately if the other seriously breaches it and does not put it right within 14 days of being asked, or becomes insolvent.

When the agreement ends, we hand back or remove our access to your accounts, and give you any work you have paid for.

8. Results

Marketing results depend on things outside our control, such as your market, your product and pricing, competitors, seasonality and the advertising platforms’ own systems and policies. We commit to doing excellent work, but we do not guarantee specific results, such as a level of traffic, leads, sales, rankings, AI-answer visibility or return on ad spend. Figures on this site describe our past results and are not a promise of future results.

9. Your accounts, data and the work

• Your advertising, analytics and other accounts, and the data in them, belong to you. We work in accounts you own, or transfer to you any account we set up for you.
• Once you have paid for it, the work we create specifically for you (such as ad creative, copy and landing page designs) is yours to use. We keep ownership of our own know-how, methods, templates, tools and AI workflows, and of anything we created before or separately from your engagement.
• Third-party materials (for example stock images or fonts) are subject to their own licence terms, which we will tell you about.
• Unless you tell us otherwise in writing, we may name you as a client and describe our work for you in general terms. We will not publish your figures without your permission.

10. Confidentiality and data protection

Each of us will keep the other’s confidential information confidential and use it only for our engagement. When we process personal data on your behalf, we act as your data processor under the data processing terms in, or attached to, your written agreement, which meet the requirements of Article 28 of the UK GDPR. Our privacy policy explains how we handle personal data as a controller.

11. Liability

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Subject to that:

• neither of us is liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data;
• we are not liable for ad spend, or for losses caused by the advertising platforms (including their outages, policy decisions or account suspensions) or by information or materials you provide; and
• our total liability arising from an engagement is limited to the fees you paid us in the 12 months before the claim.

12. Using this website

You agree not to misuse the site or try to disrupt it. The site, its content and the Clume brand belong to Clume Ltd. We aim to keep the site accurate and available, but it is provided as general information and may change at any time.

13. General

Neither of us is responsible for delays caused by events beyond our reasonable control. You may not transfer our agreement without our consent. If any part of these terms is found unenforceable, the rest still applies. These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction.

14. Changes to these terms

We may update these terms from time to time. The “last updated” date above shows when they last changed. Changes do not affect an existing engagement unless we agree them with you in writing.